FAQ

We have compiled the most frequently asked questions as "Frequently Asked Questions." Please refer to them before making an inquiry.

At present, we do not accept inquiries by phone, so we would appreciate it if you could send us your questions by email. We aim to make our pages easy to understand, so we apologize for the inconvenience, but we appreciate your cooperation. In addition to questions, we also welcome opinions such as what kind of products you would like. We also welcome sales from manufacturers.

Please contact us by email. We have products that we have in stock and products that we order from the manufacturer. For products that we have in stock at our store, the items you can add to your cart are in stock! Regarding manufacturer stock, we will check after you place your order. Therefore, there may be cases where the item is out of stock! Also, since it takes time to order an item, we may not be able to meet your request even if you specify a date and time!
This is possible for products other than those directly shipped from the manufacturer or factory. Products that are directly shipped from the manufacturer cannot be bundled.
For example, shipping directly from the manufacturer with products in stock at our store or ordered from other manufacturers is not allowed.
Example: Only products shipped directly from the same manufacturer are included = Yes
*It may take some time to ship together with stock ordered from the manufacturer, and the item may be out of stock!
*If the size of the items to be shipped together is large, a different shipping method may be used.
Please contact us by email with your question so that we can identify the product, such as the product name and product code. We will look into it and get back to you. We cannot accept cancellations, returns, or exchanges due to changes in specifications by the manufacturer (new and old models, differences in color, changes in specifications, etc.).
No, cash on delivery is currently not available.
Normally, we ship within 3-14 business days after confirming your order. However, it may take some time for items to arrive, such as items ordered from overseas. *Please check the individual product pages for details.
We ship using Yamato Transport, Sagawa Express, and other delivery methods. Shipping fees may vary depending on the product, so please check each product page. You cannot choose the delivery company.
Standard shipping fees are as follows. Please check the "Shipping and Delivery Fees" page.

About delivery and shipping charges
Currently, we do not accept cancellations, returns, or exchanges due to customer reasons after an order has been placed. Please consider carefully before placing your order, and if you have any concerns about size, etc., please contact us before purchasing. We cannot accept cancellations, returns, or exchanges due to changes in specifications by the manufacturer (old and new models, differences in color, changes in specifications, etc.).
Please contact us by email within 5 days after the product arrives. For returns due to initial defects or malfunctions, the product must be unused and unopened, and you must contact us by email within 5 days after the product arrives. At that time, we will contact you regarding the return address and shipping method. *We cannot accept returns if you contact us after 5 days after the product arrives. *We also cannot accept returns without contacting us.
Please contact us by email. *Currently, we are often closed at the store, so please contact us by email. If you wish, we will call you later.
If you are unable to receive emails from designated domains, please check your junk mail folder. If you are unable to receive emails from our store, such as order confirmation emails, payment confirmation emails, or shipping completion emails, please set your email settings to allow reception from the following domains!
『info@dyntcoyote.com』
『question@dyntcoyote.com』